How to submit a complaint?
If you encounter any issues while playing Aviator at our online casino, we encourage you to file a complaint so we can address your concerns promptly. We are committed to ensuring a fair and enjoyable gaming experience, and understanding your feedback is crucial for us. Here’s how you can formally raise a complaint about any aspect of our service, whether it’s related to game fairness, payments, or customer service interactions.
- Identify the Issue: Clearly describe the nature of your problem or concern. Be as specific as possible to help us understand and address the issue efficiently.
- Gather Supporting Information: Compile any relevant information or evidence that can support your complaint. This might include screenshots, game IDs, transaction records, or correspondence with our support team.
- Contact Us: Send your complaint along with the supporting information to our dedicated complaints email: support@aviator1w.in. Please include your user ID and contact details to facilitate the process.
Once we receive your complaint, our dedicated team will review it to ensure that it contains all necessary information. We strive to acknowledge receipt of all complaints within 24 hours. Our team will then conduct a thorough investigation to get to the bottom of your issue.
We take each complaint seriously and are dedicated to resolving any issues as swiftly as possible. Our goal is not just to solve the problem at hand but also to improve our services to prevent similar issues in the future. We appreciate your patience and cooperation throughout this process.
What Happens After You File a Complaint?
Once we receive your complaint regarding the Aviator game at our online casino, it enters our structured review process designed to ensure every issue is addressed thoroughly and fairly. Our commitment is to resolve your concerns swiftly and transparently, keeping you informed at every step.
| Step | Description |
| 1. Acknowledgment | We confirm receipt of your complaint within 24 hours. |
| 2. Assessment | A specialist team reviews your complaint to understand the issue deeply. |
| 3. Investigation | We may contact you for further information. The investigation typically takes 3-5 business days. |
| 4. Resolution | Solutions are proposed, and if applicable, compensation or corrective measures are discussed. |
| 5. Closure | We ensure you are satisfied with the resolution before closing the complaint. |
After the complaint has been resolved, we conduct an internal review to prevent similar issues from occurring in the future. We value your feedback as it helps us to enhance our services and ensure that our gaming environment remains enjoyable and fair for all players. We are committed to continuous improvement and your gaming satisfaction.
Alternative Dispute Resolution (ADR)
In cases where our internal resolution does not fully satisfy your concerns, we offer access to independent Alternative Dispute Resolution services. ADR is an effective way to resolve disputes without resorting to legal action, and it’s handled by third-party organizations specialized in mediating conflicts between consumers and companies.
We collaborate with several reputable ADR providers that are recognized within the online gaming industry:
- eCOGRA: An international agency that specializes in the certification of online gaming software and systems. They provide dispute resolution services for players around the world. If your complaint relates to game fairness or payouts, you can submit a dispute form directly through their website at www.ecogra.org.
- The ADR Group: Known for handling a wide range of consumer disputes, including those related to online transactions and service delivery. You can initiate the ADR process by contacting them through their portal at www.adrgroup.co.uk.
- Centre for Effective Dispute Resolution (CEDR): Offers services specifically tailored to resolve disputes between consumers and businesses, ensuring that both parties reach a mutually agreeable solution. Information and contact forms are available at www.cedr.com.
Steps to Initiate ADR:
- Contact Us: Before proceeding with ADR, please reach out to our support team at support@aviator1w.in. We will provide detailed instructions and assist you in preparing your case for submission.
- Choose an ADR Provider: Based on the nature of your complaint, select an ADR provider from the ones listed above or any other provider recognized by our platform.
- Submit Your Complaint: Follow the provider’s submission guidelines, which typically involve completing a detailed complaint form and providing evidence related to your case.
- Review and Resolution: The ADR provider will review all submitted materials and may request additional information. A resolution is typically provided within 30 to 60 days, depending on the complexity of the dispute.
We are committed to providing a fair gaming experience and believe that every player deserves to have their issues resolved in a satisfactory manner. Utilizing ADR services ensures that your complaints are addressed impartially and professionally, maintaining the integrity of our gaming environment.
